Terms of service

VelvStone operates this website, referred to as "we," "us," and "our" throughout this document. The site provides information, tools, and services conditioned on your agreement to all terms, conditions, policies, and notices stated here.

Your use of our website and any purchases made indicate your engagement in our "service" and your agreement to abide by our terms and conditions ("Terms of Service," "Terms"), which include additional terms and conditions and policies referenced or accessible via hyperlink. These Terms of Service apply universally to all users of the site, including but not limited to browsers, vendors, customers, merchants, and content contributors.

Please review these Terms of Service thoroughly before using our site. By using any part of the site, you accept these Terms of Service. If you do not accept all these terms and conditions, you should not access the website or utilise any services. Consider these Terms of Service as an offer, with acceptance strictly limited to these terms.

We may introduce new features or tools to the existing store, which will also adhere to these Terms of Service. The latest version of the Terms of Service is always accessible on this page. We reserve the right to modify any part of these Terms of Service by posting updates and/or changes on our website. You are responsible for regularly reviewing this page for changes. Continued use or access to the website after changes have been posted means you accept those changes.

Section 1 - Online Website/Store Terms

By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your state or province of residence, or you have the age of majority status and have allowed your minor dependents to use this site.

Our products must not be used for any illegal or unauthorised purposes, nor should you violate any laws (including copyright laws) in your jurisdiction while using the service. Do not transmit any worms, viruses, or codes of a destructive nature. Violating these Terms will result in immediate termination of your services.

Section 2 - General Conditions

We reserve the right to refuse service to anyone at any time for any reason. Your content may be transferred unencrypted and may involve transmissions over various networks and changes to adjust to the technical requirements of connecting networks or devices. However, credit card information is always encrypted during network transfer.

Reproduction, duplication, copying, selling, reselling, or exploitation of any part of the service, use of the service, or access to the service or any contact on the website, without express written permission from us, is strictly prohibited. The headings in this agreement are included for convenience only and do not limit the terms of these Terms.

 

Section 3 - Accuracy, Completeness, and Timeliness of Information

We are not liable if the information available on this site is not accurate, complete, or current. The material is provided for general information and should not be the sole basis for making decisions without consulting more primary, accurate, complete, or timely sources.

Reliance on the material on this site is at your own risk. This site may include historical information, which needs to be updated and is provided for reference only. We can modify the site's contents at any time, but we are not obligated to update any information. Monitoring changes to the site is your responsibility.

Section 4 - Modifications to the Service and Prices

Prices for our products are subject to change without notice. We reserve the right to modify or discontinue the service (or any part of its content) without notice at any time. We are not liable for any modification, price change, suspension, or discontinuance of the service.

Section 5 - Products or Services (if applicable)

Certain products or services may be available exclusively online through the website. These may have limited quantities and are subject to return or exchange only according to our Return Policy.

Efforts have been made to accurately display our products' colours and images in the store. However, we cannot guarantee that your computer monitor's display will be accurate.

We reserve the right but are not obligated, to limit the sales of our products or services to any person, geographic region, or jurisdiction, on a case-by-case basis. We also reserve the right to limit the quantities of any products or services we offer. At our discretion, all product descriptions and pricing are subject to change at any time without notice. We also reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not guarantee that the quality of products, services, information, or other material purchased or obtained will meet your expectations, or that any errors in the service will be corrected.

Section 6 - Accuracy of Billing and Account Information

We reserve the right to refuse any order you place with us. In our sole discretion, we may limit or cancel quantities purchased per person, household, or order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. If we make a change to or cancel an order, we may attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our judgment, appear to be placed by dealers, resellers, or distributors.

 

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address, credit card numbers, and expiration dates, so that we can complete your transactions and contact you as needed.

For more details, please review our Returns Policy.

Section 7 - Optional Tools

We may provide you with access to third-party tools over which we neither monitor nor have any control or input. You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations, or conditions of any kind and endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Your use of optional tools offered through the site is entirely at your own risk and discretion, and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We may also, in the future, offer new services and/or features through the website (including the release of new tools and resources). Such new features and/or services will also be subject to these Terms of Service.

Section 8 - Third-Party Links

Content, products, and services available via our service may include materials from third parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy, and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

Section 9 - User Comments, Feedback, and Other Submissions

If we request, and you provide specific submissions (e.g., contest entries) or if you send creative ideas, suggestions, proposals, plans, or other materials without a request from us, online, by email, by postal mail, or otherwise ('comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use any comments that you forward to us. We are under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

 

We may, but are not obligated to, monitor, edit, or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene, or otherwise objectionable or violates any party's intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality, or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive, or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the service or any related website.

You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

Section 10 - Personal Information

Your submission of personal information through the store is governed by our Privacy Policy. 

Section 11 - Errors, Inaccuracies, and Omissions

Occasionally, information on our site or in the service may contain typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend, or clarify information in the service or on any related website, except as required by law. No specified update or refresh date applied in the service or on any related website should be taken to indicate that all information in the service or on any related website has been modified or updated.

Section 12 - Prohibited Uses

In addition to other prohibitions set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the service or any related website for violating any of the prohibited uses.

Section 13 - Disclaimer of Warranties; Limitation of Liability

We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite period or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall VelvStone, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.

Some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages. In such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

Section 14 - Indemnification

You agree to indemnify, defend, and hold VelvStone and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

Section 15 - Severability

If any provision of these Terms of Service is found to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service. Such determination shall not affect the validity and enforceability of any other remaining provisions.

Section 16 - Termination

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our services, or when you cease using our site.

If we determine, in our sole judgment, that you have failed, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice, and you will remain liable for all amounts due up to and including the date of termination. Additionally, we may deny you access to our services (or any part thereof).

Section 17 - Entire Agreement

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or for the service constitute the entire agreement and understanding between you and us, and govern your use of the service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

Section 18 - Governing Law

These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of India.

Section 19 - Changes to Terms of Service

You can review the most current version of the Terms of Service at any time on this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Section 20 - Contact Information

For queries about the Terms of Service, you should contact us at https://velvstone.com/pages/contact.