Cash on Delivery (COD) is a payment option provided by VelvStonē that allows you to pay for your item in cash at the time of delivery instead of paying upfront. VelvStonē does not require any advance payment for orders placed with the COD option.

For COD orders, refunds can be issued either via a cheque or through an online NEFT (National Electronic Fund Transfer). The method chosen depends on the customer's preference:

• If a cancelled cheque is provided with the returned product, the refund is processed within 7-15 working days and transferred directly to the customer's bank account via NEFT.
• If no cancelled cheque is provided, a refund cheque will be issued in the customer’s name and mailed to the address provided at the time of order. This process may take up to 30 working days.

If your order is lost while in transit, we will attempt to track it down for 15 days. If after this period the order is still missing, we will proceed with a refund using the original payment method you used during the purchase.

Absolutely, VelvStonē offers the option to send any available products as gifts to your loved ones. You can also include a personalized message with your gift.

Once an order has been dispatched, it is not possible to cancel it. For further assistance, please reach out to us at help@velvstone.com or call us at +91 8310168129.

To initiate an exchange, call us at +91 8310168129 or email us at help@velvstone.com within 7 days of receiving your order, if there are any issues. Please review our exchange policy for specific terms.